Who Needs An Account
All Kuali Research documentation in our support portal is open to all users and doesn't require an account to access to view/search articles. However, in order to submit support tickets, follow documentation, or engage in the Kuali Research Community feature you will need an account in Zendesk for Kuali Research Support. These accounts are limited to users from our Kuali Research community member schools. Below explains the levels of access and the account request process.
Who can Submit a Request?
Each member institution has three designated users that can submit tickets for support via the Kuali Research portal. If you have the appropriate access you will have the 'Submit a request' link in the top right-hand corner of your profile once logged into the system. However, any user can by CC'd on a submitted ticket so they can track the progress of the issue and add comments to the ticket by replying to the zendesk generated emails they receive for the issue.
Who can participate in Community?
Any user from a Kuali Research community member school can view Community Topics and submit Posts once an account is created in Zendesk. You can simply request an account to participate in the Community to get started - this access is separate from the three designated users per school that can submit requests. Once you have the appropriate access you will be able to view all available topics and post, comment, or follow any of the discussions once logged into the portal.
How do I request access?
If you require access or want to change the three designated contacts for your institution you can either submit a support ticket to request the change (if you have that right) or simply email us at firstname.lastname@example.org with subject of 'Request Kuali Research Zendesk Account'. After requesting access you will soon receive a validation email from Zendesk to verify your account and set up a login.
Also, if you're copied on a requested support ticket and you don't yet have a Kuali Zendesk account it will prompt you to setup an account via the initial copied email from Zendesk.